Additional Weight charges that could not be subtantiated - Complaint about ParcelHero - A Spokesman Said

Additional Weight charges that could not be subtantiated

Complaint about  ParcelHero  | AWAITING RESPONSE


ParcelHero

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Andrew Bottrill

16/09/2016

Additional Weight charges that could not be subtantiated

Complaint about ParcelHero

I sent a parcel to the US - two week after the delivery I was charged an additional £150 for a weight adjustment that could not be substantiated - Parcel Hero refused to provide any documentation from DHL who undertook the work - This company should be avoided at all costs.

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sb | 13/11/2016 17:22

They came back demanding double of original money by lying that sizes where not accurate. Went again in their site with same accurate dimensions and was represented with exactly the same deliver charge I payed originally. On their claim they sent me a different webpage link to input dimensions which resulted in astronomically different weight outcome of 40.32kg (mine was just 7.5kg medium size)

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