Refusing to return money in which they know is not there's - Complaint about Ross and Roberts - A Spokesman Said

Refusing to return money in which they know is not there's

Complaint about  Ross and Roberts  | AWAITING RESPONSE


Ross and Roberts

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trevor marvin

16/09/2016

Refusing to return money in which they know is not there's

Complaint about Ross and Roberts

Whilst looking after my grandchildren in Exeter a man came to the door named Gregory who pushed a letter in my hand and disappeared quickly. I then received a phone call from my daughter in law asking me if a man had been to the house to take goods away. i replied that he had left a letter, she asked me to read it to her. She was in tears and upset stating that this man was going to remove goods if she did not pay £235. She has just returned to work after having a child and could not possibly afford to pay. As such i paid this man via my visa debit card. Imaging my anger when upon returning home, my daughter in law read the letter and stated that she had paid this debt on the 31 August and showed me the bank statement. She had paid Exeter city council the full amount for outstanding council tax at a previous address. Having contacted the council, they admitted that it was there oversight and stated that they would contact Ross and Roberts. up to this time Ross and Roberts have refused to refund my £235. To make the situation even worse when i contacted their call centre i was spoken to by the most aggressive, ignorant and disgusting individual that i have ever had the misfortune to meet fortunately on the telephone. I see the rhetoric on their website 'investors in people' etc and would urgently suggest that they invest in the training of this person forthwith. In ending this all i want is my money back i am an innocent party in this debacle and will seek legal recompence if the money is not forthcoming.

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