Charged for Insurance Despite Declining It - Complaint about Goldcar - A Spokesman Said

Charged for Insurance Despite Declining It

Complaint about  Goldcar  | RESOLVED


4 stars

No. 7 of 184 in Cars & Garages

Want to resolve an issue with Goldcar?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo

Stewart Murray


Charged for Insurance Despite Declining It

Complaint about Goldcar

I booked a car from Goldcar in Palma Mallorca on 20/8/16. On collection the Goldcar representative offered me insurance which I refused stating I already had a policy. They asked to swipe my credit card to cover any deficiency in fuel upon return of the car which I agreed to. They hand you a PDA with a blank screen to sign and then superimpose your signature onto a digitally created agreement which they then put into a folder and hand to you. I returned the car at the end of the hire period unmarked and with a full tank of fuel, and on return home found that 115.66 Euros had still to be refunded from the deposit. On contacting Goldcar I was told that this was for insurance, the insurance that I had refused. Following protracted correspondence with Goldcar Customer Services they are maintaining that I've had the benefit of the insurance so will not reimburse me;

  • supporters 0
  • social reach 0

Goldcar failed to resolve this complaint

  • Conversation with company (4)
  • User comments (0)

See previous messages

Stewart Murray | 12/10/2016 15:23

Heard nothing further as of 12/10/16

Stewart Murray | 20/10/2016 19:30

As expected no further contact from Goldcar.

See previous comments

  • Reviews
  • Complaints

6 reviews of Goldcar

Write a review

69 other complaints about Goldcar