Replacement condenser dryer - Complaint about Hotpoint - A Spokesman Said

Replacement condenser dryer

Complaint about  Hotpoint  | AWAITING RESPONSE


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Graham Brown

19/09/2016

Replacement condenser dryer

Complaint about Hotpoint

We originally were going to have a repair to our condenser dryer on the safety scheme,but decided to have a replacment instead. Rang Hotpoint on many occasions and explained that I was not able to order the one in question that we had chosen. Some months ago I rang their delivery dept. And explained above situation and I was told that the item in question is very popular and that one would be placed on order for me and that I would be advised when it will delivered. I have not heard a thing since so I rang today and was told that no order had been placed and that they are not able to take pre-orders and that I should ring them everyday to see if this particular model is in stock. I don't know what anyone else thinks but I think that this is shear stupidity. This situation could go on for ever. I would love to hear what anyone thinks.

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