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Easylife

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Barbara buttle

19/09/2016

Year subscription

Complaint about Easylife

We purchased a garden Hose from Easy life. Last week we had a phone call which my mother answered. She is 80 but far from stupid. No doubt due to the chatty manner of the phone call she was talked into a promotional package of offers. Few days later £79.00 was taken out of her account. At no time in the conversation was this mentioned. So this money has been taken out of her account without her permission. This is illegal. I work in retail/marketing and I would be sacked for this behaviour. She rang to complain and..how generous...he offered half the money back. I can't talk to them as it is Data Protection. I know how that works. It's a great shame Data Protection doesn't work the other way!! I want this money refunded back or I will take legal advise as I am so furious.

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