No refund for returned dresses and refusal to respond to all attempts at communication - Complaint about Fashion-conscience.com - A Spokesman Said

No refund for returned dresses and refusal to respond to all attempts at communication

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Anna Borlase

19/09/2016

No refund for returned dresses and refusal to respond to all attempts at communication

Complaint about Fashion-conscience.com

I ordered 3 dresses from fashion-conscience.com on the 10th of August, received them several days later, and found that 2 did not fit. I returned the 2 dresses (total value £76.25) with completed returns slip as per the returns instructions, and received an email stating that they had received the dresses and asking if I would like an exchange rather than a refund (I can supply a copy of this email exchange if needed). I replied on the same day stating that I wanted a refund. In the 4 weeks since, I have emailed multiple times and received no reply, sent a message via their Facebook page, and called the numbers listed on their website- and had no response to any of these attempts at correspondence. I I know that they have received the dresses as they confirmed it themselves, and I feel it is absolutely unacceptable to offer a refund service, and then simply keep my money and refuse all attempts at communication. I simply request a refund for the dresses I returned to them, value £76.25.

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Anna Borlase | 22/09/2016 10:05

Got a refund finally only by raising a dispute via Paypal.


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