You disposed of my dog grooming tools - Complaint about Parcel2Go - A Spokesman Said

You disposed of my dog grooming tools

Complaint about  Parcel2Go  | ANSWERED


Parcel2Go

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Sophie P

19/09/2016

You disposed of my dog grooming tools

Complaint about Parcel2Go

I sent my dog grooming equipment for an annual service/sharpening, which I have done for the past 8 years. They opened my parcel disposed of my scissors and clipper blades, re-sealed the parcel and sent the remaining items. I only knew of this when the company going the annual service said I had things missing from my parcel. Yodel had been the carriers. You cannot speak to anyone just a useless web chat. They keep saying my goods were prohibited but it does not say anywhere on their website that these items were banned. I now have no tools to work with, I am going to take them to court and I have emailed trading standards. Very unhelpful, do not give a damn, useless, blame everyone else. SHOCKING

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Dianne Fisher | 26/09/2016 10:37 | VERIFIED

Good morning Sophie, My sincerest apologies for the poor experience you have received. The vast majority of feedback we get about our services is very positive, so it’s disappointing to hear you’ve been let down on this occasion. If you’d like to discuss the issue with me, you can do so by emailing your P2G reference number to [email protected] and mark for the attention of George.


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