LAST MINUTE CHANGE TIME & BUS - Complaint about Easybook - A Spokesman Said


Complaint about  Easybook  | AWAITING RESPONSE


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Complaint about Easybook

Date journey - 15/9/2016 - 17/9/2016 - Shah Alam Section 13 Travel to HATYAI 3 pax - 2 way i have book from easybook 3 tickets -2 way for 3 pax and our journey was great from shah alam section 13, bus name Intertop which is perfect. on 17/9/2016, i went to thai good travel & tour office to confirm our departure time, suddenly this chinese man so call (CM) inform us the bus breakdown and he say we change the bus for you and the time is 8.00pm, we was disappointed and i did ask him why you dint inform us of the changes of time and bus, he reply bus breakdown cant do anything, and the best part he say the bus will drop us at TBS KL not Shah Alam section 13, and he say has arranged the taxi for us from TBS to Shah Alam - no charges for taxi. He say that given my contact number to that taxi driver. so we decided okay not to argue coz my mum (60 yrs old) was with us and we continue our journey. the seats that given to us was 20, 23 & 26 which is not same row or near, when we got the seat my sister sat beside a indian man who was drunk and im sitting with a man which talking alot and asking many personal questions and on my left hand side man who snoring very loudly. my mum sacrifice for my sister to sit beside the drunk man. we was pissed off with this easybook. the bus was given to us was SRI MAJU and the service really out and the bus not clean at all. once we reach TBS KL 5.30am we call this CM -016 3565323 wanted to ask about taxi that he arrange for us, call many time dint pick up, we went to up and down and no such taxi has arrange for us, i just pity my mum, just imagine 60yrs old lady to walk up & down and on top of that we holding alot of bags in our hand....oh my god what kind of service this easybook provide to us. hope that you all can arrange a proper place for ladies in the bus, even all the train they do have ladies compartment, for bus i may suggest that if single lady do not let them sit with man. can you advise us how do we claim our taxi money from easybook. Thanks Regards Jazzey

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