10 months waiting for a chest of drawers and not the right colour - Complaint about The Java Store - A Spokesman Said

10 months waiting for a chest of drawers and not the right colour

Complaint about  The Java Store  | AWAITING RESPONSE


The Java Store

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shelley warren

20/09/2016

10 months waiting for a chest of drawers and not the right colour

Complaint about The Java Store

i ordered some bedroom furniture on the 23/11/2015 I was nformed that there could be a 16 week wait so i asked for 2 of the items from the shop to be delievered and would wait for the rest of the order in march. 2 items arrived on the 10/12/15 one of which would not go up my stairs, it was sent back and a smaller chest of drawers was ordered on the same day so i assummed that the 2 bedside cabinets and drawers would arrive in march. SEcond delivery arrive in May 2016. Two bedside cabinets but no chest of drawers. Also i was only refunded 100 pound instead of 150 for the smaller drawers. i was told tht it was a goodwill gesture as they didnt have to refund atall. I spoe to the owner who was very rude and asked when my chest of drwaers was coming and he told me that there was problems getting the item. I told him that he shouldnt sell if he couldnt supply. I recieved the chest of drawers on 7/9/2016 and they are a totally different colour. I informed Java Store and spoke to the manager and also sent a photo of the drawers next to the other furniture to show the difference in colour. She sent an E mail to the owner but he never got back to me. i informed them that i would take it further but he has totally ignored me. The colour difference is very noticeable and the other furniture is dark and this piece is light.

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