Destroyed Boys Start to high School - Complaint about SWI Schoolwear - A Spokesman Said

Destroyed Boys Start to high School

Complaint about  SWI Schoolwear  | AWAITING RESPONSE


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Darren Yong

20/09/2016

Destroyed Boys Start to high School

Complaint about SWI Schoolwear

We ordered within the ten day guideline advertised by the company.... Four weeks later we have still not received our sons first high school blazer. A child's first day at high school is a big enough challenge, yet because of SWI who have failed miserably in providing a trustworthy level of service, he has been wearing a blazer (3 sizes to small) from the lost property for three weeks now, good work SWI We have been fed lies, and a so many tall tales is border's the sublime. The extra PE T shirt we ordered four days after the main uniform,which consisted of the full kit,arrived promptly. (Charged us a gain full P and P for a T shirt) After eventually getting through on the phone line as they chose not to respond to emails over three days,the excuse was truly special. "The PE T shirt was delivered before the rest of the order because the uniforms are on a 'Higher' shelf in the warehouse." Seriously!!! Anyway, despite several calls, and an empty apology by email they admitted the blazer was out of stock all along!! They said the blazer is now in stock and just had to be embroidered . Two weeks later...Still no blazer!! Being the first of our four sons to attend the school, you can guess where we wont be going for the next ten years!! Avoid like the plague if you can!! One very dissatisfied customer.

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