DPD - Non Collection of Amazon return - Complaint about DPD - A Spokesman Said

DPD - Non Collection of Amazon return

Complaint about  DPD  | ANSWERED


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Matt Samuel


DPD - Non Collection of Amazon return

Complaint about DPD

I received an email from Amazon, notifying me that DPD (no collection, or any other references given) would pick up the return today (21/09/2016) between 09:00 - 18:00, also stating "On the day of the collection, we will also advise you by email of your one hour time slot so that you can plan your day." By 10:00 I'd received no email, so contacted DPD, who told me the driver had "decided not to carry out the assigned job" so they had organized another driver to do it, but could only give a timescale of 15:00-18:00, which since I had no other option, begrudgingly agreed. 17:30 came, and I was skeptical the courier driver was actually going to turn up, so contacted DPD again to be told the job had been cancelled at 15:05, and rearranged for tomorrow! Not only have DPD failed to email hour slot as promised (I doubt they ever had any intention of fulfilling) but after waiting 5 hours, without being contacted in any way shape or form, they'd also taken it upon themselves to re-book for a day nobody was in the house (and not even bother notify me of that either!). Aside from the complete day wasted, I also had to use my time (including being on hold for a lengthy period) and money on phone bill trying to find out what was happening. I find this completely unacceptable especially considering I'd taken the day of specifically for collection.

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Andy Webb | 24/09/2016 07:31 | VERIFIED

Hi there, I'm really sorry to see this :( Could you email your full address to [email protected] with your case reference 11597324 so we can look into this for you, please? Thanks, Nathan

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