OVERCHARGE FOR BOTCHED JOB - Complaint about SP Locks - A Spokesman Said

OVERCHARGE FOR BOTCHED JOB

Complaint about  SP Locks  | AWAITING RESPONSE


SP Locks

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PETER HOPPER

22/09/2016

OVERCHARGE FOR BOTCHED JOB

Complaint about SP Locks

my elderly relative(85), called out(at 8.30pm) a locksmith (splocks) to repair a lock on her modern upvc conservatory door. www.splocks.co.uk she was charged £536 ! made up of £150 call out ( no call out charge is stated on their website) £180 eurocylinder lock ( available for '£25) £110 lock fitting this adds up to £440 when she queried the bill the next day they said the difference was vat ( it doesn't add up!) the "invoice" was a blank piece of paper, no company header, no vat registration. they have also debited her credit card twice for another lot of £536 !! total so far £1072. a local locksmith has since repaired the botch job for £182.57. advice please on how to proceed and how to protect other vulnerable old people from these practices. thanks

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