Re: Undelivered plants - Complaint about Gardening Express - A Spokesman Said

Re: Undelivered plants

Complaint about  Gardening Express  | AWAITING RESPONSE


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Alec McCartney

22/09/2016

Re: Undelivered plants

Complaint about Gardening Express

On 4th August l ordered several plants including 2 Giant Phoenix patio palms and 2 Mexican Fan palms -these were ordered under order no. 369105519. I received part of my order but not the above mentioned plants which l thought would come later. To date the rest of the order has not arrived so l rant Gardening Express to enquire what had happened to them. I was told that they had tried to deliver the plants but could not find our address- this seemed strange to me as the other plants had successfully managed to be delivered to my address. I also informed them that Groupon had supplied the address to the carriers Hermes and this delivery service has worked in the past. Gardening Express has refused to supply us with further plants or refund my money. I find this totally unacceptable as l have been a loyal customer of yours for many years and this is the first time l have encountered a problem. Perhaps you could look into this and let me have your comments. Thank you for your assistance. Yours Alec McCartney.

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