My payments went into the wrong account - Complaint about Extra Energy - A Spokesman Said

My payments went into the wrong account

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Carol Jones

22/09/2016

My payments went into the wrong account

Complaint about Extra Energy

Payments I made by direct debit from March to August 2015 were credited to the wrong account, I couldnt get into my energy accunt online to give meter readings or check my usage as they hadnt got my details correct, they set up a new account at a higher rate without telling me, never sent any bills, never returned my calls, only gave me a refund when I switched supplier and now, 6 months after switching supplier they have sent me a bill for £1600 plus, which is supposed to be for energy used from Feb to Oct 2015, over the summer months, when I was living here alone. I know I must pay for energy used, but I expected it to be around £700 to £800 for that period. They dont return my calls or answer my emails. I am a pensioner, and have tried my utmost to pay for my energy and give them meter readings. I cannot sleep over this worry. Incidentally, EDF who I switched to in Jan 2016 have been very good. Please help me!

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An King | 13/01/2017 00:54

Totally agree!

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