Rude and aggressive delivery team refused to take fridge inside and left it in my garden - Complaint about Currys PC World - A Spokesman Said

Rude and aggressive delivery team refused to take fridge inside and left it in my garden

Complaint about  Currys PC World  | ANSWERED


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Josh

23/09/2016

Rude and aggressive delivery team refused to take fridge inside and left it in my garden

Complaint about Currys PC World

I had paid for delivery and installation but my new fridge is still wrapped, sitting outside in my back garden. When the delivery men arrived they said they could not deliver the fridge as they could not go up more than three steps (there are maybe 8 steps up to my front door from the road). The delivery men complained that Currys never tells them about steps, and never tells their customers that it is impossible to deliver to an address with steps. Indeed, at no point did Currys ask me about steps or communicate to me that their delivery service could not go up steps. The delivery team clearly just wanted to go home, so when we suggested instead they could use the lane at the rear of the property (as there were fewer than three steps there) they became rude and angry, but begrudgingly took the fridge through the rear garage into the garden (despite incorrectly insisting the fridge would not fit through the garage door), and then as far as the rear sliding patio door. After an argument between them, they then said the fridge would not fit through the rear sliding door without removing its doors. They assured us that this was a quick and simple job, however, rather than do this themselves, they left the property, with our fridge sitting outside in the garden, exposed to the weather. This experience has fallen well short of my expectations when I arranged and paid for delivery and installation.

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KNOWHOW TOHELP | 23/09/2016 13:16 | VERIFIED

Thanks for getting back to us Josh. We certainly will feed back this service to the depot to ensure that improvements are made. Our customers are important and feedback is an integral part as we aim to continually improve our level of service we offer. I do hope that in the future we will be able to supply you with the kind of service we strive for. Leanne


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