Xercise4less an ever changing cancellation system - Complaint about Xercise4Less - A Spokesman Said

Xercise4less an ever changing cancellation system

Complaint about  Xercise4Less  | AWAITING RESPONSE


0 stars

No. 18 of 134 in Healthcare

Want to resolve an issue with Xercise4Less?

Make a complaint

Or simply share your experience

Write a review


Compare & switch

User photo



Xercise4less an ever changing cancellation system

Complaint about Xercise4Less

I was part of a monthly rolling student membership whilst at university. At the end of June I submitted my cancellation form, informing the company I would no longer be in the city where the gym was located - this part of the cancellation criteria ( as I would be returning to my home address - some 20 miles away). Since I submitted this email I received an email confirming that my account has been cancelled. However since then I have been charged for another 3 months. I have tried to contact X4L using all social media platforms, emailing and calling the gym I was a member (which has never picked up). Eventually I received an email saying my contract would end at the end of October - however this shouldn't be the case as I am on a rolling contract and I fulfilled the criteria of cancellation. This company is disgraceful - claiming to a friendly cost effective gym - however, the customer service is non-existent and they have made this cancellation process a gruelling mission. When asked for a contact number the communication goes silent, when you ask for help you have no help - just a blunt reply stating an irrelevant fact. I intend to resolve this issue as a matter of principle.

  • supporters 0
  • social reach 0

Xercise4Less has not yet responded

  • Conversation with company (0)
  • User comments (0)

See previous messages

See previous comments

Please sign in to comment.
  • Reviews
  • Complaints

8 reviews of Xercise4Less

Write a review

301 other complaints about Xercise4Less