Royal Mail handling charge - Complaint about Royal Mail - A Spokesman Said

Royal Mail handling charge

Complaint about  Royal Mail  | ANSWERED


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Marilyn Close

26/09/2016

Royal Mail handling charge

Complaint about Royal Mail

After spending time and money on phone calls to track a parcel that Royal Mail said they could not deliver when I was in and Royal Mail failing to leave me notice of this or instructions for collection, I made a visit to my local sorting office. The parcel was from the U.S.A. so I had to pay £3.04 vat. Royal Mail then charged me a handling fee of £8.00 This is a disgusting practice. Seems I not only have to pay my own v.a.t. but Royal Mail want me to pay towards their v.a.t. bill.

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Royal Mail Customer Services | 28/09/2016 13:38 | VERIFIED

Thank you for sharing your experience of our service. If you would like Royal Mail to look into it for you, please can you write to [email protected], and sharing the full details relating to this item. Thank you Royal Mail

Royal Mail Customer Services | 28/09/2016 13:38 | VERIFIED

Thank you for sharing your experience of our service. If you would like Royal Mail to look into it for you, please can you write to [email protected], and sharing the full details relating to this item. Thank you Royal Mail


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