Complaint about Customer Services & faulty washing - Complaint about Currys PC World - A Spokesman Said

Complaint about Customer Services & faulty washing

Complaint about  Currys PC World  | ANSWERED


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Nicola Morris

26/09/2016

Complaint about Customer Services & faulty washing

Complaint about Currys PC World

Fed up of writing this same information, this will be the fifth different method of communicating with Currys - or attempting to. Faulty washing machine delivered - Currys pass the buck to Samsung to verify the fault - can't get anywhere with Samsung as the two people I've spoken to have no idea what they are doing - lost count of the emails sent to Currys with no response - sent letter to head office and no response - facebook and twitter get same response that I need to deal with Samsung. Currys are actually liable and responsible according to the Consumer Rights Act not the manufacturer but trying to get anyone at Currys to understand that is infuriating! I just want my money back and someone to get rid of the broken washing machine that was faulty from the minute I got it! Will never be using Currys again!

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KNOWHOW TOHELP | 27/09/2016 13:15 | VERIFIED

Hi Nicola, I am sorry to learn of your dissatisfaction. I can confirm that the information provided by our social media team is correct that we would require Samsung to verify the fault with the machine prior to any return/exchange as detailed in our returns policy, Have Samsung arranged for an engineer to attend > - Shaun


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