Unfit for use . Jimmy Choos - Complaint about Jimmy Choo - A Spokesman Said

Unfit for use . Jimmy Choos

Complaint about  Jimmy Choo  | CLOSED


Jimmy Choo

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No. 74 of 845 in Shopping

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Yvonne Lord

27/09/2016

Unfit for use . Jimmy Choos

Complaint about Jimmy Choo

I took the sandals back to Jimmy Choo shop where purchased , on Sloane Street. I expected a replacement pair. The shoes straps had completely worn after 10 wearings. Also wear on the back of one shoe and fraying on one of the straps. Was told by the assistant that they were very delicate shoes and should not really be worn very often . I asked her if they were just to look at, she more or less said yes. She said they would be repaired by patching both straps with new material, but they would then have a seam in. These shoes cost £425. Not cheap. I have sent three E mails to Jimmt Choos customer service dept. Have not received any acknowledgement . Really appalled as I know my customer service rights are either a new pair of shoes or replacement pair.

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Yvonne Lord | 05/10/2016 15:55

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