Product Support AG - Complaint about Currys PC World - A Spokesman Said

Product Support AG

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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hayley hatherell


Product Support AG

Complaint about Currys PC World

Dear Currys/PC World, This will be the third time I have tried contacting you about the fact that you are STILL taking £4.50 out of my account each month. I contacted you back in April and was assured it would stop but you were unable to offer me a refund for something I had NEVER signed up for... in fact, you couldn't find me on your records. I have contacted my bank but as you are not on my direct debit list I am absolutely astonished as to how you are still able to take my money... what is it we're up to now... I believe it's £367.40 Kindly STOP TAKING MY MONEY. Regards, Hayley Hatherell Ps. It's nice to see I'm not the only one that's suffered this ridiculous lapse in customer service. Sort it out.

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KNOWHOW TOHELP | 29/09/2016 14:57 | VERIFIED

Hi Hayley, I can confirm that I have located your Service Agreement and have cancelled this for you. As a gesture of goodwill, I have requested that the last payment take is refunded to you. Confirmation of the cancellation will be sent through the post - Shaun

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