Unsolicited premium rate text charge refund - Complaint about Prizehook - A Spokesman Said

Unsolicited premium rate text charge refund

Complaint about  Prizehook  | ANSWERED


Prizehook

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James Hadley

28/09/2016

Unsolicited premium rate text charge refund

Complaint about Prizehook

Prizehook have charged me for 7 unsolicited premium rate text messages from 7th July onwards. I want a refund for the charges and will be making a complaint to the phone company and pursuing it through the regulator.

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Danielle Martin | 29/09/2016 09:17 | VERIFIED

Dear Mr Hadley, we do not send any unsolicited messages to anyone, in fact any charges on your phone can only be incurred if the phone has been used to interact with one of our services. If you would like us to look into this for you, please get in touch via [email protected] or 0330 134 0183. Kind regards, Danielle, Customer Services Manager for PrizeHook


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