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Complaint about  Prizehook  | ANSWERED


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Samantha Harvey


Weekly Subscriptions

Complaint about Prizehook

I received my monthly mobile bill but realised it was £16 over the normal amount, under outside charges. I called EE to question this as I had been abroad. I was told that this company had started taking £4 off me every week since the beginning of September. I am appalled by this as I have not authorised this and it could have gone on far longer if I hadn't of called. I immediately texted stop to the number but am so angry at being conned like this. Please be careful with this company!!!

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Danielle Martin | 30/09/2016 14:31 | VERIFIED

Dear Ms Harvey, any charges on your bill can only be incurred if your mobile phone has been used to interact with one of our services. If you would like us to look into this for you, please get in touch with our Customer Services Team via 0330 134 0183 or [email protected] Kind regards, Danielle, Customer Services Manager for PrizeHook

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