Product Support AG - Complaint about Currys PC World - A Spokesman Said

Product Support AG

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Marko Ngavaite


Product Support AG

Complaint about Currys PC World

I purchased a Sony TV more than 12 months ago and didn't realise that I was being charged £10.50 and that the deductions are like twice a month for example one deduction on the 15/9/16 and another on 30/09/16 and this has been happening since about May 2016. I am paperless with my credit card account and as a result I had not noticed this until today. I had not authorised this deduction as I have household insurance and unknown to me this amount of £10.50 has been charged onto my credit card regularly. Please assist.

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KNOWHOW TOHELP | 05/10/2016 12:39 | VERIFIED

Hi Marko, I fully understand your comments, however as these transactions are detailed on your receipts and paperwork is produced at the point of sale, we do believe the customer would be aware at the time of purchase - Shaun

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