No contact since receiving confirmation of delivery - Complaint about ZoomFish - A Spokesman Said

No contact since receiving confirmation of delivery

Complaint about  ZoomFish  | ANSWERED


ZoomFish

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Shane

02/10/2016

No contact since receiving confirmation of delivery

Complaint about ZoomFish

I sent my daughters ipad to Zoomfish on 19th Sept. It was sent by secure post. I received confirmation on 20th Sept that it had arrived but that a pin code was missing. We had never set this up but have been unable to contact by phone to discuss and emails get a bounce back message after a few hours. I have never received the payment or return of goods as per the guarantee on the website. The website now also seems to be down, and there are a number of posts saying that people have not received their money or gadgets back so something is wrong. I would advise against using this service.

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ZoomFish has responded

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Stephen P | 08/12/2016 15:20 | VERIFIED

Shane, I can't see an order against a name of Shane around this time, do you have the order number so I can look into it for you. Thanks


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Martinne Modhej | 03/10/2016 14:00

Try calling 01376 518522 - I got through on this number this morning 3/10 and hopefully resolved my issue - Good Luck!

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