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Specsavers

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dennis whiting

03/10/2016

unable to give a service

Complaint about Specsavers

on calling to collect my spectacles they had fitted a straight line instead of the mushroom as requested on the bifocals. I was told this is not possible when re-active light had been fitted that is why they had fitted the straight bi focals. Knowing this, why wasnt I informed at the time of ordering?. I waited a further ten days, when I called to collect I was told that the lab had cracked the lense and that I would have to wait again. Why did they not phone to tell me? Save a wasted journey.

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