Well overpriced All Inclusive package holiday - Complaint about Jet2.com - A Spokesman Said

Well overpriced All Inclusive package holiday

Complaint about  Jet2.com  | AWAITING RESPONSE


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Julie Robertshaw


Well overpriced All Inclusive package holiday

Complaint about Jet2.com

We recently stayed at The Panareti Paphos Resort in Cyprus on an all inclusive package which was absolutely terrible. It boasts an A La Carte restaurant, the food was very disappointing that after the first evening meal on arrival we were faced with just one choice of potato, one choice of meat dish, boiled rice, mixed veg and a pasta dish all served up in just five food warmers, a small plate of mixed salad, not what you expect from a buffet style A La Carte menu, breakfast faired not better with milk that had gone off as it was just put on a table in a warm un-air-conditioned restaurant with no cool plate or fridge to keep it cool, so we left without having any breakfast and didn't bother for the rest of the week, nor did we bother with evening meals thereafter, lunch was no better although we did have chips a few of the days with our bought in sandwiches. We had to eat out each night and buy breakfast and lunch each day too. There was only a 3-4 people who ever ate in the restaurant which tells you something is not right. There was no afternoon teas and nothing in the evening again as advertised. We did try to get a snack one afternoon but having ordered a toastie it never arrived. As for the apartment advertised as modern and comfortable, this had to be a joke. It was very dated with a kitchenette with a 2 ring hob (not 4 as advertised), we didn't dare use them as when the electric was switched on it hissed and buzzed so we turned it off immediately, there was no light in the light fitting. The sofa was a hard sofa bed covered with a blanket and one of the chairs had a spring hanging down underneath. The air-conditioning only worked when it felt like it and made loud whistling noises during the night when it was trying to work. This complex should only be advertised as a self catering accommodation as it clearly cannot compete with other hotels on a B&B, half board, full board or all inclusive basis. Although the swimming pool was nice and clean the sun beds around the pool were in a very poor state, of the 30 or so sunbeds over half were split or broken completely. We feel we should be compensated for the lack of service which we paid for but never received. It just felt like they did everything as cheap as the could get away with but not at a cheap price to the customer. NOT a 3 star accommodation.

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