Cex handling stolen property. - Complaint about CeX - A Spokesman Said

Cex handling stolen property.

Complaint about  CeX  | ANSWERED


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Kayla Jones

06/10/2016

Cex handling stolen property.

Complaint about CeX

Back in 2015 I went on a night out in Birmingham to which two guys stole my brand new iPhone 6 police was called and a week later when I got home I had a call to say it had been tracked to cex, I began emailing cex with all my crime number reference numbers to which even a year later their still saying their looking into it they have admitted they have my phone but I was aware it wasn't blocked off so would of been able to sell as ee made a mistake and didn't block it when asked so this gave cex more leway to do what they want I then messaged them saying I've blocked the phone off to which their going to have one unhappy customer to which the tune changed they had passed my complaint higher ect... It's a year later and they still have not acted on this.

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Joshua Sheikh | 07/10/2016 14:06 | VERIFIED

Dear Kayla, Thank you for bringing this to our attention. I can understand that the entire experience must have been very upsetting for you. May I ask you to email us with the IMEI number of phone through our Support page (https://uk.webuy.com/support/) and FAO - Alvaro so we could get the matter investigated further. Regards, Supriya.


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