Bad customer service - Complaint about KIKO Milano - A Spokesman Said

Bad customer service

Complaint about  KIKO Milano  | AWAITING RESPONSE


KIKO Milano

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Nikki McCombe

08/10/2016

Bad customer service

Complaint about KIKO Milano

Hey I'm unfortunately writing to you to complain about my experience in your Glasgow Fort branch tonight. Tonight was my first time in any of your shops after hearing about it from a lot of friends etc. I was excited to go in as I needed new new foundation and concealer but also wanted to have a look at what other products you offer and buy new products. I walked in the store and a girl was sitting doing a face chart not paying any attention to the 6-8 customers in the store. Now, I don't know a great deal about make up, so when I finally approached a member of staff to get help finding the right products I expected them to advise me what products would match my skin tone and what would be most suitable etc. Unfortunately, this was not the case, she literally handed me a concealer from next to where she was sitting (there was a wider variety at the back of the shop) and "said that should do". I was left feeling disappointed. I was looking forward to trying all this new make up. I expected professional make up artists to help advise me on what products best but instead I got a half hearted attempt from someone clearly wishing their shift was over already.

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