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Complaint about  Shopper Discounts and Rewards  | ANSWERED


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Elaine Dickinson

08/10/2016

Claims form

Complaint about Shopper Discounts and Rewards

This company have taken 18x£15 from my account . I have never heard of them but they claim I ticked a box when purchasing a phone from another company giving shopper discount permission to take £15 per month from my account. When I spoke to them they said they would refund the last 3 monthly payments (which they have) and email a claims form to recover the other 15x£15 . I have never received this claims form they claim to have sent it but I havnt received it and having sent them 3 emails I have received no reply.

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Mary O | 10/10/2016 11:43 | VERIFIED

Hello Elaine: You cannot become a member by simply ticking a box. The only way you can become a member is to enter your details on the signup form & agree to the T&Cs. We sent you the refund claim form 3x - we are sorry if you didn't receive it. I've sent you a direct emails with a full resolution to your query. If you didn't receive that please contact me at [email protected]


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