long waiting times and 3 different cost prices chaerged - Complaint about Specsavers - A Spokesman Said

long waiting times and 3 different cost prices chaerged

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Specsavers

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sally ann dundas

11/10/2016

long waiting times and 3 different cost prices chaerged

Complaint about Specsavers

over charged 3 times in price : i attended a free eye sight test and free entitlement to free glasses as i am registered disabled in my local branch of specsavers in WOOLWICH, LONDON SE18 on the 16th of september.. i had to wait over an hour past my allocated time slot to be seen initially for my free eye sight test. after picking out two pairs of free glasses , one for reading and the other for distance. i was then told that i would have to pay the additional cost of £149.00 on top of my free entitlement, ?????. the sales person then called over to the shop manageress who then played about with the computer abit and then again quoted me another cost price of £97.00 ?????. my partner who was with me at the time challenged this , as he himself had been issued with two pairs of free prescription glasses just a couple of months earlier, in disgust i decided to leave the store, as i did the manageress who stood in a nearby doorway then quoted me a 3rd cost price of £21.00, this made my decision to leave a must as to be quoted 3 different prices is in fact to me fraudulent, i have therefore lost all trust and confidence in specsavcers. I have also written twice to the online customer service and complaint department at specsavers, i now feel i should take this matter further as i have yet to recieve a response.

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