Let down by Ebay - Complaint about eBay - A Spokesman Said

Let down by Ebay

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Princess

11/10/2016

Let down by Ebay

Complaint about eBay

I purchase an iphone se rose gold on the 2nd of August from a ebay seller, this person requested the payment made via Tsb bank. When I asked why not PayPal he said that the funds would be held for 21 day and he needed the money quickly.I contacted Ebay just to confirm what the seller had said and Ebay confirm that this is there policy. I made payment on the 2nd of August and still I have not received the goods. When I contacted Ebay's customer service team I was told that they will not contact the seller because I did not pay using PayPal. They even refuse to give me an alternative number for the seller. I wrote to their complaint department and also their head office in America. I was sent an email but when I tried to replied back to the sender the message failed, starting that email address is invalid. I would like to know if there is any ways of getting my money back as the payment was made by cash to the seller TSB Bank account?

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