Misleading on people - Complaint about Tour Center - A Spokesman Said

Misleading on people

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Kristina

11/10/2016

Misleading on people

Complaint about Tour Center

can't redeem a wowcher for 6 days Rome, Florence & Venice break...I've sent few emails -no replay..3 days later call and been offered so many upgrades for extra money..spent all day for trying to sort this simple booking - no luck..been told that all sold out, but... it's still on sale...then been offered different deal.only 2 cities instead of 3..when all discussed and I agree they sent email confirmation(most of info was for travelers out of Europe !) ...they force to answer ...when checked all the details totally different what we spoke by phone..hotel been "upgraded" from 4* to 3* destination to Rome changed to Florence ..no time table..I would say the package worth less than half price..then call again and again been told that the deal we spoke earlier don't exist anymore...no trust:-( waste lots of my time ..I've had to cancel my order with Tourcentre and will spend my money for more reasonable holiday break.I don't have a short temper - I just have a quick reaction to bullshit.

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