Student Loans Company taking 6 monhs to process application & I'm still waiting - Complaint about Student Loans Company - A Spokesman Said

Student Loans Company taking 6 monhs to process application & I'm still waiting

Complaint about  Student Loans Company  | AWAITING RESPONSE


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Mahsa Fouladvand

22/01/2017

Student Loans Company taking 6 monhs to process application & I'm still waiting

Complaint about Student Loans Company

I first applied for student finance through the student loans company in August 2016 and their customer service has been extremely slow. They have constantly asked for evidence and further information and when I provide it, they write a letter back saying we need more information. The latest piece of evidence they require is information about my immigration status from 01/09/2013 - 09/05/2015. I do not have the evidence require because the old biometric residence was replaced by the new biometric residence permit in order for me to be granted indefinite leave to remain. Having spoken to the Home Office and SFE advisors, it is possible to retrieve this information from the evidence and enquiry unit at the home office. This unit is SFE's contact in the Home Office. The Home Office confirmed that the evidence and enquiry unit will be able to provide his information as they are the point of contact for SFE for these types of enquiries. When I spoke to SFE, I was told that this is possible and that I would need to write a letter allowing SFE to contact the Home Office. I wrote a letter that was received on 22 December 2016 by recorded delivery. SFE have now replied to me stating that they need the evidence provided by me. The information they require can only come from the Home Office and SFE should contact the Evidence and Enquiry Team in order for my application to meet the evidence requirements. I applied for student finance in August 2016 and SFE have been extremely slow and unhelpful. SFE have consistently asked for more evidence and once provided, have come back to me to say they need more information again and again. This is the final piece of evidence required to process my application and cannot believe how poor the service has been throughout.

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