My Parcel was delivered to the wrong pick up point - Complaint about DPD - A Spokesman Said

My Parcel was delivered to the wrong pick up point

Complaint about  DPD  | ANSWERED


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Sophie Read

24/01/2017

My Parcel was delivered to the wrong pick up point

Complaint about DPD

I was not in when my parcel was supposed to be delivered and I had set my profile up so they would deliver my parcel to my local dpd pick up store which is Halfords in wellingborough. I received the email and pass for collection saying it had successfully been delivered to Halfords. However, when I went to pick it up it was not there. I rung dpd and much to their surprise it was not delivered to Halfords it has been delivered to Finedon. They said there was nothing they could do, even though I cannot get to Finedon and it was a mistake made on their behalf. I believe they should resolve this and go and pick it up and redeliver it to my house or at least Halfords to resolve this matter.

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Andy Webb | 26/01/2017 14:50 | VERIFIED

I'm really sorry to hear this Sophie, it sounds like we've really dropped the ball on your delivery. If you could send me your parcel tracking number and postcode I can make sure that this is sorted for you by the team here. Jess


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