Don't touch this company with a barge pole - Complaint about Go Assist - A Spokesman Said

Don't touch this company with a barge pole

Complaint about  Go Assist  | AWAITING RESPONSE


Go Assist

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Joe Blackham

24/01/2017

Don't touch this company with a barge pole

Complaint about Go Assist

Don't go near them with a barge pole!!!!! So far to date, 13th Jan 2017 took out policy with them and reported problem. They confirmed engineer for following week to arrive 18th. On the 14th engineers call say they cannot make it until the 24th. I said cancel policy, I'll book from manufacturer. they say we'll can Monday after they have spoken to the manager. 11.30am Monday not received call so rang Go-Assist insurance. They say they will get back to me. 3.30pm no call so I ring Go-Assist, cannot get through, despite multiple efforts. I ring Big their insurance company. Terribly sorry will ring back when they can get definite answer. Girl rings back later and confirms 24th appointment cancelled and engineer will be with us by Friday 20th. Tuesday get call from engineer to confirm problem and to try and work out what parts might be required. Offers complete set of elements change so i know I am going to pay extra. Get email confirming this so I try ring Go-Assist, cannot get through. Ring insurance. I asked that someone sees if they can reduce price on fitting but no go. Paid additional £300+. Said when parts arrive, engineer will call and arrange fitting. Today, the 24th, original engineer turns up with no parts, call not cancelled!!!! This company does not know what is going on!

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