Money taken from my account by credit perfect - Complaint about Credit Perfect - A Spokesman Said

Money taken from my account by credit perfect

Complaint about  Credit Perfect  | ANSWERED

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Shaneika Hyman


Money taken from my account by credit perfect

Complaint about Credit Perfect

£15 was taken from my account by company called credit perfect after looking for a loan in 2017 January. When I notice that my money was taken I called them and I was told I had sign up with them and was subject to credit check. Also my monthly fee would be £14.99 and I did not read there terms and conditions. I said to the adviser it was not made clear that I would be paying every month to continue a membership. I was been forced to keep my account open with them and make use of their services such as vouchers etc. I refuse to go ahead with that offer and demand my membership to be cancelled. Furthermore the adviser also said they can send me my login details to make use of my account with them. I also refuse that offer because if they claim I am a member by singing up in January I should have received a email or a notification about been my login details and when the 1st payment is due. On the other hand I was told my money is refundable because I paid up until 19 of February but It was clear if they will be refunding me or not. In this case I can only wait for their name to appear on my bank statement to dispute the transition with my bank.

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Zak M | 23/03/2017 10:06 | VERIFIED

Thank you for your feedback. Please give the Credit Perfect team a call on 0345 222 0277 and we will be happy to help resolve your query. Kind regards The Credit Perfect Team

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