Appalling customer service - Complaint about The Phone Spot - A Spokesman Said

Appalling customer service

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

4 stars

No. 6 of 105 in Telecoms

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Sarah Green

25/01/2017

Appalling customer service

Complaint about The Phone Spot

Received the new phone very quickly but never received an email from them with confirmation. I did not like the phone when it arrived - wrong size for me. Called them to return it but I failed the data protection questions and they just keep telling me to call back and keep trying. I did this four times and realised it was fruitless because they obviously had something slightly different in the address detail. I am now left with a phone and a contract that I do not want with no way to cancel either. I feel scammed and do not want anything more to do with this company. Buyer beware!

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Steve Allott | 27/01/2017 17:00 | VERIFIED

Hello Sarah I’m sorry to hear of the difficulties you’ve experienced whilst trying to access your account with our team. I’d recommend visiting a Carphone Warehouse store with proof of ID, so your account details can be updated. The store can call us on 01509 618 593 once completed so we can support with your request. Kind regards Rebecca PhoneSpot | Customer Support team


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