Cancellation of contact as per Order no:90139368 - Complaint about The Phone Spot - A Spokesman Said

Cancellation of contact as per Order no:90139368

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

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Josephine Ong

25/01/2017

Cancellation of contact as per Order no:90139368

Complaint about The Phone Spot

I've been contacted that my contract is due to expire from Carphone Warehouse. I told the lady that I am not yet upgrading my phone. She offered me a sim only for £10 a month but only for 2GB of internet connection. She told me that I will receive an email and could cancel it for 14 days but 3 days already past and I haven't received any email. I just received an email and text message today regarding the order and I tried to cancel it but I cannot get hold of the company's contact no. I am so frustrated that I don't want to have anything to do with Phonespot for misrepresenting as Carphone Warehouse. I just want to cancel this order immediately and I will call my network provider that I don't want to move my account to Phonespot.com. Thank you, Josephine Ong

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Steve Allott | 27/01/2017 17:05 | VERIFIED

Hello Josephine Thanks for your review. I’m sorry to hear of the difficulties you’ve experienced with your recent upgrade request, and contacting our team to support with this. You can contact our Customer Support team directly on 01509 618 593 who’ll be happy to help. Kind regards Rebecca PhoneSpot | Customer Support team


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