Laptop broke after repair. - Complaint about Currys PC World - A Spokesman Said

Laptop broke after repair.

Complaint about  Currys PC World  | ANSWERED


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Naedine Pringle

25/01/2017

Laptop broke after repair.

Complaint about Currys PC World

Hello, I purchased a laptop which broke under warranty, I payed the £60 fee to get it looked out, which I have learnt I am entitled to that money back, as under the sales of goods act it was fixed for free. This was in September 2016. I have not used the laptop much, and this can be proven when looking at history, and tonight it has broke again doing exactly the same thing. The original repair was a motherboard failure, and Currys pic world accepted full responsibility. Please could you advise me on what to do next as I am extremely unhappy with this situation.

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Naedine Pringle | 27/01/2017 13:59

Hello Ollie, it is exactly the same issue as before, laptop will not turn on and the caps lock button flashes. Thanks Naedine.

KNOWHOW TOHELP | 27/01/2017 15:05 | VERIFIED

Hello, Okay not a problem. I would have to ask you to give the store a chance Naedine. You always have the right to walk away from the store and find an alternative repair option. However I am sure the store will be able to get this booked in and a resolve found for you. Thanks, Ollie.


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