AG Support DD not authorised - Complaint about Currys PC World - A Spokesman Said

AG Support DD not authorised

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Dswn Berry


AG Support DD not authorised

Complaint about Currys PC World

Hi Who is AG support? I have cover for my laptop and my tablet (tablet in daughters name) So i have been paying these insurance products for around 5 years. Out of the blue about 6 months ago i have just noticed this direct debit for AG support. I have no idea what it is for snd i have not bought anything recently. I bought my a smart tv about 3 years ago and payed know how by DD but all of a sudden know how stopped the dd without my knowledge, i was then unable to reinsure it because apparently i cancelled it, however i only noticed 4 months ago. Now, whoever AG Products are i would like to se the mandate i signed and an explanation as to why ypu are taking money from me? And why you stopped my tv insurance. In fact while i am on here, when i bought my tablet they said as long as premiums are paid my items will be insure until i stop paying for the product, is this true? So bought tablet about 5 to 6 years ago and its not working properly i assume then that i am ok to send it in for repair and its fully coveted? I feel i was mis-sold the laptop insuramce as i was told if my laptop needed to go in i would be given another laptop until mine comes back. My laptop from currys is needing a repair as it went in before xmas and god knows what the did with the softeare but the problem has worsened, but on sending it for repair there was no temporary laptop.....apparently its not the case. Being self employed and disabled i am housebound and my laptop is used for my work and my independence to the outside world. So was i lied to and you dont supply a temporary laptop or am i in fact going to lose my access to people i need to reach throught daily life??? Pleasr also enlighten me as to wby AG is taking money with no mandate?

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KNOWHOW TOHELP | 26/01/2017 15:11 | VERIFIED

Hi. I note your comments regarding support agreements. Can you please provide your full address including postcode and the make and models of the items in question? I can then look into this for you? Thanks. Carrie.

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| 03/02/2017 10:16

Address is Lowe Hill Cottage, The Lowe, Wem, Shropshire, SY4 5UE. Previous address, The Moorings, Bettisfield, Shropshire SY13 2LJ People at the address Dawn Berry David Lythgoe Not sure what item it is as i haven't got anything to reference it to.

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