Never Ever use Vaillant!!!!! - Complaint about Vaillant - A Spokesman Said

Never Ever use Vaillant!!!!!

Complaint about  Vaillant  | AWAITING RESPONSE


Vaillant

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Monika Nawrot

26/01/2017

Never Ever use Vaillant!!!!!

Complaint about Vaillant

Had issues with my bioler in August 2016, called Vailland hoping that they will provide best possible service of a boiler type they manufacture. The guy on the phone recommended a cover plan, which I took for 6 months. Visit was done although by a very grupmy technician who couldn't be bothered to explain what happened and what was repaired / replaced. Few days ago I called again to book a visit under my plan as boiler stopped firying. They refused to send a technician due to a lack of a fixed ladder to my loft, which was not a problem when I was setting up a contract, but became a problem now, when the contract is about to expire. There is a safe and stable ladder they can use (and have used first time round) but are now sayiin I need a fixed ladder! On the top of that, when I eventaully demanded for someone to be send over as I need by boiler fixind under the terms of contract, the guy didn't show up! I called Vaillant and they said that a techncian called off sick. They had no cover, they couldn'd offer any alternative solution other than me contacting local external engineer, paying myslef for repair and then asking Vaillant to reimburse me! What's the point of having a contract for monthly payments and peace of mind if they basically tell you 'pay it yourself and we will reimburse you". Pointless!

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