The worst customer service I have ever encountered ... EVER!!! - Complaint about The Phone Spot - A Spokesman Said

The worst customer service I have ever encountered ... EVER!!!

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

4 stars

No. 6 of 105 in Telecoms

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Sam Jackson

27/01/2017

The worst customer service I have ever encountered ... EVER!!!

Complaint about The Phone Spot

After getting a phone call from the phone spot telling me I was due an upgrade in December I ordered a new iPhone 7. After 2 weeks of waiting what was said would be dispatched within 5 working days I called the phone spot to see what was happening. No one had any idea and nothing had been dispatched ... poor. I then re ordered the same package this was well over a week and a half ago I have a confirmation email and reference number but when ever I phone the phone spot the call immediately drops out , no answer phone .. nothing. Appalling service will be cancelling contract when I get through to this shambles of a company.dreadful.

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Steve Allott | 28/01/2017 15:56 | VERIFIED

Hello Sam, Thanks for your feedback. I apologise for the circumstances relating to your order. We understand your concerns and would like to investigate this further. If you wish to discuss this further please call customer service on 01509 618 593. Chris | The Phone Spot Customer Support team


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