Failed deliver as went to wrong address - Complaint about Currys PC World - A Spokesman Said

Failed deliver as went to wrong address

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Chris Ward


Failed deliver as went to wrong address

Complaint about Currys PC World

Supposed to have a washing machine delivered today. Got a call at 9.21 will be 20 mins. At 9.35 got a message saying failed to deliver as the house they knocked on, the owner said they hadn't ordered a washing machine. So despite having my number they just failed it. I rang the number back and no answer. I then rang the number on my paperwork and was told they wld rearrange delivery monday. To which I explained that was no good as not had a machine for a week, i have school uniform etc to wash. So they rang the depo who said wld redeliver today at 10. At 1pm I rang the number back to be told the driver had left the area. Despite me asking earlier if the driver had the correct village and was assured they would ring me to get directions. So now told nothing can be done. So I have taken today off work and expected to take Monday off too. I can't just take days off at short notice like that as I'm sure your company is the same. So I am still without a washing machine and no one seems to be bothered, as your driver couldn't even go to the correct address. It wasn't as if I wasn't even there waiting for it. This is disgusting customer service from what I thought was a reputable company. Plus I still have the issue of no washing machine and taking another day off work. Can you please get back to me asap.

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KNOWHOW TOHELP | 29/01/2017 12:20 | VERIFIED

Hi Chris, I am sorry to learn of the delivery matter and apologise for the inconvenience caused. Please contact KNOWHOW on 0344 561 1234 to book a delivery day that fit in with your schedule - Tony

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