Failed deliver as went to wrong address - Complaint about Currys PC World - A Spokesman Said

Failed deliver as went to wrong address

Complaint about  Currys PC World  | ANSWERED


Currys PC World

4 stars

No. 28 of 842 in Shopping

Want to resolve an issue with Currys PC World?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Chris Ward

27/01/2017

Failed deliver as went to wrong address

Complaint about Currys PC World

Supposed to have a washing machine delivered today. Got a call at 9.21 will be 20 mins. At 9.35 got a message saying failed to deliver as the house they knocked on, the owner said they hadn't ordered a washing machine. So despite having my number they just failed it. I rang the number back and no answer. I then rang the number on my paperwork and was told they wld rearrange delivery monday. To which I explained that was no good as not had a machine for a week, i have school uniform etc to wash. So they rang the depo who said wld redeliver today at 10. At 1pm I rang the number back to be told the driver had left the area. Despite me asking earlier if the driver had the correct village and was assured they would ring me to get directions. So now told nothing can be done. So I have taken today off work and expected to take Monday off too. I can't just take days off at short notice like that as I'm sure your company is the same. So I am still without a washing machine and no one seems to be bothered, as your driver couldn't even go to the correct address. It wasn't as if I wasn't even there waiting for it. This is disgusting customer service from what I thought was a reputable company. Plus I still have the issue of no washing machine and taking another day off work. Can you please get back to me asap.

  • supporters 0
  • social reach 0

Currys PC World has responded

  • Conversation with company (1)
  • User comments (0)


See previous messages

KNOWHOW TOHELP | 29/01/2017 12:20 | VERIFIED

Hi Chris, I am sorry to learn of the delivery matter and apologise for the inconvenience caused. Please contact KNOWHOW on 0344 561 1234 to book a delivery day that fit in with your schedule - Tony


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

44 reviews of Currys PC World

Write a review
loader

1,459 other complaints about Currys PC World


loader