Charge for EHIC - Complaint about EHIC Direct - A Spokesman Said

Charge for EHIC

Complaint about  EHIC Direct  | ANSWERED

EHIC Direct

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Helen Van Dongen


Charge for EHIC

Complaint about EHIC Direct

I needed to apply for a new ehic card and when I googled it, EHIC Direct came up first so I clicked on it and continued with the application. I was somewhat surprised to find a charge for £34.50 but thought that a charge must now apply so made the payment. I then found out that this card should have been free! I was angry with myself for falling for this scam but on reading the small print realised that EHIC Direct get out of returning payments by saying that once the application was being processed no money could be refunded! I am disgusted that they can get away with scamming people in this way without being prosecuted. They are in effect robbing people by charging £34.50 for a "processing fee" for doing absolutely nothing but simply passing on our details to the NHS which provides the card for free! I would like my money back because I have been cheated out of it, I have no objection to paying for services which have to be paid for but what this company has done is little short of theft!

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Helen Van Dongen | 25/05/2017 15:56

I just want my money refunded but seeing as it's taken you four months to respond to my complaint, I won't hold my breath!

EHIC Direct | 06/06/2017 11:57 | VERIFIED

Dear Helen Van Dongen, We are sorry to hear that you are still not satisfied. We are unable to resolve this without speaking to the person that made the payment. Please call 0303 0314 779 to speak with our payments team - Monday - Friday 10am-5pm . Kind regards Customer Services Ehic Direct

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