Ripped off if using the Warm Home Discount - Complaint about Scottish Power - A Spokesman Said

Ripped off if using the Warm Home Discount

Complaint about  Scottish Power  | AWAITING RESPONSE


Scottish Power

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Josephine Kay

28/01/2017

Ripped off if using the Warm Home Discount

Complaint about Scottish Power

I normally receive the Warm Home Discount during January. When I queried Scottish Power why this had not come through yet, I was told they would not be paying this until May and you would need to be a customer of Scottish Power between August 2016 and May 2017. A lot of their tariffs end in April, and if you wish to change supplier before the Warm Home Discount is paid, then you would need to claim this from the new supplier. You would not be able to claim for the year 2016-2017 as this window has now closed. Is this legal? Can Scottish Power move the goal posts by messing with a Government Grant?

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