Sofa not fit for purpose - Complaint about ScS - A Spokesman Said

Sofa not fit for purpose

Complaint about  ScS  | AWAITING RESPONSE


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Neil Warnes


Sofa not fit for purpose

Complaint about ScS

I bought a sofa from SCS and it was delivered in October 2016. The sofa was damaged by the deliver guys on delivery as they tried to get it into the property as quick as possible rather than taking any time and consideration for my home, which they damaged a door frame by pushing it through as hard as they could. Not only did they damage the door frame they also damaged the legs on the sofa which were completely bent. I spoke to ther aftercare sales team and informed them of the damaged legs and they sent out new legs a few weeks later. Now the sofa is only 5 months and it's not fit for purpose at all. The back cushions are going flat and it's really uncomfortable to sit on. When we went into store to purchase the sofa we told the sales person we only wanted the sofa if it came with full foam seating and he said it did and this included the back cushions, it's obvious now that he lied seen as the cushions are fibre and are completely useless! I have phoned store a few times and they have refused to deal with it even though it was one of their sales team who lier and mis sold the item! I will be taking this further via court proceedings if I have to as this sofa is not fit for purpose and it falls within the consumer rights act.

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