Poor customer service. - Complaint about Currys PC World - A Spokesman Said

Poor customer service.

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Edward Harris

29/01/2017

Poor customer service.

Complaint about Currys PC World

I ordered a kettle and toaster online for delivery to my local store as they did not have the colour I wanted in stock. The items came in with no problems, as they were presents for my son and daughter in law I promptly wrapped them. When they were opened the toaster was not the colour as ordered or stated on the box. I returned the item to the store for a refund and to get a replacement delivered direct to my son as it is a 170 mile round trip. The young chap on the counter was very helpful but did not have the experience to deal with the problem so went to talk to the store manager. He said I would need to contact the online service for a refund as they did not want to end up with an incorrect colour item in the wrong box in stock. After a long conversation about customer service he finally agreed to a refund and told me that if I re-ordered the item online I could arrange for it to be delivered directly to my son. After going online it turns out that this item can only be collected from store, there is no delivery option. Suffice to say that I will not be using this company again.

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KNOWHOW TOHELP | 30/01/2017 15:30 | VERIFIED

Hi Edward, Sounds like quite a frustrating experience. In the event that there are any outstanding issues with you order, i'd kindly ask you to advise me of your address, order reference and contact details. Once received, i'm confident that we should be able to ensure that the order is refunded back to you as promptly as possible. Richard


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