Product Support AG unauthorised payment - Complaint about Currys PC World - A Spokesman Said

Product Support AG unauthorised payment

Complaint about  Currys PC World  | ANSWERED


Currys PC World

4 stars

No. 26 of 848 in Shopping

Want to resolve an issue with Currys PC World?

Make a complaint


Or simply share your experience

Write a review

SAVE £££s ON YOUR HOUSEHOLD BILLS

Compare & switch

User photo

Kirsty Diamond

30/01/2017

Product Support AG unauthorised payment

Complaint about Currys PC World

Hello I purchased a fridge and fitbit and advised the gentleman I purchased them through I did not require the insurance and was advised that was fine. So I was surprised this morning to notice two payments for £1.50 each coming out of my bank with the term Product Support AG. As I did not request this and in actual fact refused this I would like this refunded and for any further payments to be stopped immediately. Regards Kirsty

  • supporters 0
  • social reach 0

Currys PC World has responded

  • Conversation with company (13)
  • User comments (0)


See previous messages

KNOWHOW TOHELP | 03/02/2017 09:44 | VERIFIED

Hi Kirsty, thank you for getting back in touch in relation to your Service Agreement cancellations. Can you please confirm the total amount debited form your account. I can see that for the Two Service Agreements in question, we have take 4 x £1.50 (2 on each agreement). I cancelled these as requested as requested on the 31st of January (2 days after the renewal period) and as such refunded the>

KNOWHOW TOHELP | 03/02/2017 09:45 | VERIFIED

last payment taken (due on 29th of January). I do hope this clears up the situation, however if more than £6 has been taken in total, please do let me know - Shaun


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

52 reviews of Currys PC World

Write a review
loader

1,665 other complaints about Currys PC World


loader