Lack of action from Xercize4less and threats from Harlands. - Complaint about Xercise4Less - A Spokesman Said

Lack of action from Xercize4less and threats from Harlands.

Complaint about  Xercise4Less  | AWAITING RESPONSE


Xercise4Less

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Emre Yenigun

30/01/2017

Lack of action from Xercize4less and threats from Harlands.

Complaint about Xercise4Less

I cancelled my membership with Xercise4Less on 06/10/2015 or at least I thought I did by filling out a cancellation form at the local branch. However Harlands and Xercise4Less continued to charge my debit card 13 more times after that date. After I cancelled my membership with them once more on 11/11/2016 and reclaimed the majority of the fees they had taken from my account through an indemnity claim through my bank, Harlands sent a letter to me insisting that I owed them the money from my indemnity claim and an additional £25 admin fee and were threatening to refer this to a debt collection agency. Despite my efforts to resolve this issue with Harlands, I was simply ignored by being given the same excuse over and over again that Xercise4Less had not contacted them about clearing up the issue and about confirming my refund for the remainder of the amount I was owed. As I kept contacting and pressing Harlands further, their attitude soon devolved into a flat out rude attitude and an obvious unwillingess to offer any assistance whatsoever. Currently the issue is still ongoing as Xercise4Less keeps asking for more time to resolve the issue after two and a half months of waiting while Harlands is claiming ignorance.

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