Money taken from my account - Complaint about Venntro - A Spokesman Said

Money taken from my account

Complaint about  Venntro  | ANSWERED


Venntro

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Raymond Whelan

30/01/2017

Money taken from my account

Complaint about Venntro

I unsubscribed with Venntro last November but they took a payment in December, so I unsubscribed again in December and was told my request was succesfull. This was the second time I had been told this. Guess what, they took 30 pounds in January. I have everything on my tablet for January and Venntro has sent me nothing. When I complained about this and asked why were they taking my money and not providing a service I suddenly found my E-Mails were not being accepted. Does this seem like a genuine, above -board company? Or is it just another rip-off dating site? Beware if you do any business with these people.

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Venntro Venntro Media Group | 31/01/2017 10:11 | VERIFIED

Hi Raymond, that doesn't sound quite right! I'm sorry to hear that you've been having trouble contacting us. So that I can look into what has happened, please could you share with me the email address that you used to sign up with? I will need this to locate your account and look into what has happened. Many thanks, Michaela - Venntro


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